Terms & Conditions

International LifeLine™ Terms & Conditions

The International LifeLine™ membership program simultaneously provides several layers of benefits to its Members.

These include:

A. Search & Rescue service for a medically related incident
B. Worldwide repatriation to a hospital of the Member’s choice
C. Medical stabilization expenses prior to medical transport
D. Repatriation of mortal remains
E. Kidnap and Extortion resolution services
F. Political & Civil Unrest Evacuation services

GLOBAL MEDEVAC BENEFIT DESCRIPTION

The Global MEDEVAC benefit is part of the International LifeLine™ annual membership.  Medevac provides access to repatriation services and coordination. This benefit requires the member to be admitted into a hospital* and will transport them to a hospital closer to home or hospital of their choosing. (*see Country exclusions below). All operations are coordinated by the International LifeLine™ Response Center.  The International LifeLine™ Response Center is staffed 24/7/365 to liaise between medical personnel and the Membership holder. Our services include 24-hour multi-lingual support. This allows our staff to coordinate and liaise with patients, their families, doctors, nurses, and specialists across the world — no matter what language is spoken locally.

BENEFIT LEVEL

The International LifeLine™ program will provide medical evacuation and repatriation to a hospital nearest your home or hospital of your choosing that is capable of providing the treatment you require, as determined both by the physicians providing your current treatment and by International LifeLine™. Medical evacuation and repatriation will take place in a medically equipped and staffed aircraft, ambulance, or other mode of transportation. The amount covered is specified in the scale of benefits as detailed in the Benefits Sections “A” through “D” below:

Section Benefit Benefit Limit (USD)
A
Search and Rescue Benefit Level for a Medical Related Event
Up to $50,000
B
Repatriation to Hospital Near Home
Up to $1,000,000
C
Medical Expenses for $1500 (USD) Per Day (Maximum 7 Days) to Stabilize Members Prior to Evacuation
Up to $10,500
D
Repatriation of Mortal Remains
Up to $10,000

If an International LifeLine™ Member is injured or becomes ill during a trip, International LifeLine™ will arrange and cover the costs of medical repatriation benefits up to the Benefit Level specified in Table A for delivery of benefits required by the Member and arising from any incident notification made by Members, subject to these Terms and Conditions, whose membership is valid and current at the
time of and during incident period for:

A. Emergency medical evacuation expenses incurred on the advice of the Doctor or Emergency Services appointed by the Medical Emergency Provider to transport the Member to a Medical Facility (known as Medical Facility ‘A’).
B. Repatriation expenses incurred to transport the Member to a Medical Facility (known as Medical Facility ‘B’) nearer to the Member’s permanent residence, or to the hospital of their choosing, following an emergency medical evacuation provided that:

a. The Doctor agrees that the Member is sufficiently fit to travel, if necessary, by air ambulance or other appropriate specialized transport; and

b. Such Member is 99 miles or more away from their permanent residence.

C. Medical expenses incurred in Medical Facility ‘A’ following emergency medical evacuation for medical, surgical, hospital,or ambulance fees or other diagnostic treatment given or prescribed by a Doctor and for charges for staying in a nursing home.
D. The expenses to send home a Member’s ashes or body if they die during a covered Trip (Repatriation of Mortal Remains).

PAYMENT CONDITIONS AND LIMITS TO BENEFIT

• The Member must not try to provide solutions to medical emergency problems encountered without involving the appointed Medical Emergency Provider. If the appointed Medical Emergency Provider is not involved, International LifeLine™, at its sole discretion, may not pay for the costs of the incident.
• If, in good faith, International LifeLine™ incurs emergency medical evacuation or repatriation expenses for any person other than the injured or ill Member, the Member will reimburse International LifeLine™ for all such costs incurred.

If an International LifeLine™ Member becomes illegally detained by any third parties, International LifeLine™ will provide, to its Members:

A) “Kidnap & Extortion Resolution” service which will pay the fees and expenses of Guidry Group as Response Consultants to assist Individual Members in the event of a Kidnap or Extortion (each is defined as a “Benefit Programme”).

B) a guarantee of payment, up to the Limits of $250,000 for Losses arising from any claim by Members under the “Kidnap & Extortion Resolution” membership benefit specified in Table F for delivery of benefits required by the Member and arising from any incident notification made by Members, subject to these Terms and Conditions, whose membership is valid and current at the time of and during incident period.

A Political Evacuation service which will pay the costs and expenses for the providing of the services.

Section Benefit Benefit Limit (USD)
E
Kidnap and Extortion Resolution Services
Up to $250,000
F
Political Evacuation Services
Up to $50,000

GENERAL CONDITIONS

  • International LifeLine™ will make all arrangements for medical evacuation and repatriation.
  • Member must be hospitalized and admitted as an inpatient at the hospital to which they are being repatriated.
  • If the medical condition allows, the Member will be transported by scheduled airline, or other transit system, while in the care of the International LifeLine™ assigned medical team.
  • Evacuation transportation will be performed if the Member needsto be hospitalized as an inpatient and the remaining inpatient stay can be completed at a hospital near the Member’s home.
  • International LifeLine™ will cover medical expenses for stabilization prior to evacuation and repatriation only.  The amount covered is specified in Table Above.
  • Decisions concerning the urgency, timing, and most suitable means of transportation will be made by the Medical Emergency Provider after consultation with the local attending physician and the receiving physician.

Worlwide Emergency Medical Evacuation & Repatriation EXCLUDED TERRITORIES (SECTIONS A – D and F)

International LifeLine™ cannot undertake MEDEVAC Operations (and therefore MEDEVAC Membership and Political Evacuation benefits are not available) in the following excluded territories (subject to change) and all areas of armed conflict:

Afghanistan, Chechnya, Cuba, Democratic Republic of Congo, Iraq, Iran, Israel (West Bank, Gaza and the occupied territories only), North Korea, Somalia, and Syria 

Kidnap and Extortion Resolution Services EXCLUDED TERRITORIES (SECTION E)

Territories from which kidnap and extortion resolution memberships may not be utilized include (subject to change):

Afghanistan, Chechnya, Democratic Republic of Congo, Iran, Iraq, Israel (West Bank, Gaza and the occupied territories only), Venezuela, Myanmar, Haiti, Syria, Yemen, Libya, Pakistan, Lebanon, North and South Sudan, Ukraine, Belarus, Russia and any US/UK/European Sanctioned Countries 

Territories from which Kidnap and Extortion Resolution memberships may not be purchased from (subject to change):

Afghanistan, Algeria, Belarus, Benin, Burkina Faso, Cameroon, Central African Republic, Chad, China, Colombia, Democratic Republic of Congo, Timor-Leste, Egypt, Ethiopia, Georgia, Haiti, Honduras, Iran, Iraq, Kenya, Lebanon, Libya, Mali, Mauritania, Mexico, Mozambique, Niger, Nigeria, North Sudan, Pakistan, Palestinian Territory, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen and any United States of America /United Kingdom /European Union Sanctioned Countries 

EXCLUSIONS

The exclusions set forth are for the protection of our members and to allow International LifeLine™ to  continue to offer this high value membership at affordable prices.

The International LifeLine™ Global MEDEVAC Benefit excludes incident notifications arising from, or contributed to, by any of the following:

  • Any Member traveling or arranging to travel:
    • To obtain medical or convalescent treatment;
    • Against medical advice;
    • After a terminal prognosis has been made and/or contrary to health and safety restriction(s) from an Airline or Carrier;
    • To any country within the Excluded Territories stated previously.
  • Criminal acts and/or felonious act of any Member.
  • Civil commotions or riots of any kind.
  • Any Member taking part in any form of operational duties as a member of the armed forces including as a reservist, volunteer, or mercenary.
  • Any sickness, medical or mental condition,injury,illness, chronic or recurring disease suffered, or the undergoing of any planned or recommended medical procedure of a Member which the Member knew about or, in the Underwriter’s reasonable opinion, should have known about at the commencement date of such Member’s membership with International LifeLine™ (Pre-Existing Medical Condition).
  • Any Member taking part in or training for:
    • Expeditions, time trials, and/or record attempts
    • Professional sports or riding/driving in any kind of race;
    • Skydiving, skysurfing, hang-gliding, paragliding, or aerobatics. For this latter part and for the avoidance of doubt, we are unable to cover you for any incident in which you tie, strap, hold, harness, or attach yourself in any manner to a sail, kite, chute, wing,suit, or any other method that lifts, propels, moves or supports you either in the air, water, or on the ground.  Licensed ski lifts, tows, and cable cars ARE covered. Licensed private aircraft ARE covered. Sailing vessels ARE covered.
  • Negligent and willful exposure to dangerous situations except in an attempt to save human life.This does not exclude reasonable dangers associated with normal activities that a normally prepared person would engage in.
  • Inadequate provision or training or competence needed to safely complete the trip being undertaken, as defined by regular participants of stated activity.
  • Failure to observe Coast Guard and/or Emergency Services’ instructions, including posted notices and warnings that directly lead to a reported or escalated incident.
  • Being under the influence of or being affected by alcohol or drugs, unless under the advice of a doctor for a condition other than alcohol or drug addiction.
  • Suicide, attempted suicide, and/or deliberate self-injury, whether of sound mind or not.
  • Ionizing radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel or radioactive toxic explosion or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.
  • A decision not to travel and/or to not continue to travel is not considered a qualifying event.
  • A change in financial circumstances(i.e.requesting transportation solely due to theft of funds, credit cards, or airline tickets.) is not considered a qualifying event.
  • Failure to obtain a passport, visa, or other necessary travel documentation.
  • Any cause, which existed, had started, or had been forecasted or for which advance warning had been given before the trip being undertaken had commenced.
  • War or acts of terrorism.
  • Engaging in active war.
  • Kidnap, abduction, or ransom.
  • The Member is entitled to indemnity or recovery from any other insurance policy.
  • Arising from fraud, concealment, or deliberate misstatement by the Member in relation to any matter affecting this Policy or in connection with the making of any incident notification hereunder.

Furthermore, members will not be entitled to air medical transport benefits if their illness or injury is a result of or is contributed to by the following:

  • Tuberculosis or other chronic airborne pathogens;
  • Costs and expenses incurred to transport the property of a Member other than any costs and expenses to transport one small carry-on bag during emergency medical evacuation or repatriation;
  • Any treatment not confirmed by a doctor as medically necessary;
  • Any additional traveling or accommodation expenses which International LifeLine™ or their appointed Medical Emergency Provider have not authorized if a Member has to return home earlier than planned or be repatriated from a trip;
  • Surgery, medical, or preventative treatment, which can be delayed in the opinion of a doctor treating the Member, or the appointed Medical Emergency Provider, until the Member returns home;
  • Medication a Member is taking before and which he or she will have to continue to take during a Trip.

DEFINITIONS (FOR SECTIONS A – D and F)

Active War– Active participation in a war by a Member who is deemed under English Law to be under instruction from or employed by the armed forces of any country.

Doctor – A Registered Medical Practitioner holding a valid license to practice medicine in a recognized international or domestic body. The doctor cannot be:

  1. The Member (of the Qualifying Membership Benefit); or
  2. An immediate family member of the Member, as it relates to evaluation of patient symptoms, conditions, or other relative medical information.


Expedition
– An organized journey or voyage for a specific purpose; especially but not exclusively for exploration, or for a scientific or military purpose, and organized by a third party or an organized journey requiring a permit:

  • Scientific research
  • Filming of documentaries
  • Nature conservation, charitable and developmental projects
  • Military and/or government activities

Hospitalised/Hospitalisation – Hospitalised as an inpatient at a Medical Facility on the advice of a Doctor.

Individual Member / Individual Membership – The subscribing individual to the Orbis International LifeLine™ Emergency Medical Evacuation and Medical Repatriation Services.

Medical Emergency Provider – International LifeLine™ authorised medical and MEDEVAC provider.

Medical Facility – A legally registered establishment for ill or injured persons, which provides (a) medical and surgical treatment; and (b) 24-hour nursing care by registered nurses. This does not include:

  • a convalescent, self-care, or rest home;
  • a hospital department, which has the role of a convalescent or nursing home;
  • a hospice; or
  • a mental health hospital.


Member
– Any individual who subscribes to the International LifeLine™ Membership (including the MEDEVAC program). 

All membership periods are for 365 days (1 year) from the start of subscribed membership and are eligible for renewal by the covered member, including the option of setting up an auto-renewal for this membership.

In respect of Individual Membership, a Member will be the sole subscribing individual, however in respect of multiple memberships for family members or friends:

  1. Child–Any Member’s natural, legally adopted,foster, or step child provided that such child is under the age of 23 and the Members’ immediate family.
  2. Partner/Spouse – A Member’s legally married spouse, or registered civil partner under the Civil Partnership Act 2004, who permanently lives with the Member or a person who is permanently living with the Member and has been for at least 6 months and the relationship is in the nature of a marriage even though it has not been legally formalized.

Pre-Existing Medical Condition

  • A medical condition for which a Member had received a terminal prognosis by a Doctor when they took out their membership with International LifeLine™ or before the Member’s need for evacuation or repatriation occurred;
  • A medical condition for which a Member was awaiting an operation when they took out their membership with International LifeLine™ or before the Member’s need for evacuation or repatriation occurred;
  • A medical condition for which a Member had been to a specialist, had a hospital consultation (other than for regular check-ups), had been admitted to a hospital overnight, or had received hospital treatments or investigations during the 3 month period prior to the date they took out their membership with International LifeLine™ or before the Member’s need for evacuation or repatriation occurred;
  • Any form of cancer, blood disorder, psychiatric illness, leukemia, tumor, dialysis treatment, transplant, or dementia, from which a Member has suffered or for which a Member has received treatment (other than regular medication) during the 12 months prior to the date when the Member took out their membership with International LifeLine™ or before the Member’s need for evacuation or repatriation occurred;
  • Member has received treatment (other than regular medication) during the 12 months prior to the date when the Member took out their membership with International LifeLine™ or before the Member’s need for evacuation or repatriation occurred;
  • Any breathing or heart problem for which a Member required hospital treatments during the 12 months prior to the date when they took out their membership with International LifeLine™ or before the Member’s need for evacuation or repatriation occurred;
  • A Member being diagnosed as HIV positive or requiring treatment for HIV or any HIV related illness.


Qualifying Event
– An incident involving one or more covered Members being admitted as a patient for stabilization or continued care following an incident that occurs more than 99 miles from their place of residence.

Terrorism – An act including, but not limited to, the use or threat of force and/or violence of any person or group(s) of persons, whether acting alone, on behalf of, or in connection with any organization(s) or government(s), committed for political, religious, ideological, or similar purposes or reasons including the intention to influence any government and/or to put the public, or any section of the public, in fear.

Trip – Any journey of 99 miles or more from a Member’s permanent residence. This benefit allows the covered individual the ability to travel without any restrictions relating to trip length.

War

  • War, invasion, acts of foreign enemies, hostilities or warlike operations(whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power;
  • Any act of terrorism; or
  • Any act of war or terrorism involving the use of or release of a threat to use any nuclear weapon or device or chemical or biological agent.

DEFINITIONS (FOR SECTION E)

1. “Active War” means active participation in а War by а Member employed by the armed forces of any country.

2. “Benefit Programme” means a “Kidnap & Extortion Resolution” service which will pay the fees and expenses of Guidry Group as Response Consultants to assist Members in the event of a Kidnap or Extortion

3. “Extortion” means the making of illegal threats either directly or indirectly to a Member to:

3.1. kill, injure or abduct a Member; or

3.2. cause physical damage to or loss of Property;

3.3. by persons who then demand a Ransom as a condition of not carrying out such threats.

4. “Loss/Losses” means the fees and expenses of Guidry Group

5. “Kidnap” means the actual or alleged illegal taking captive or abduction of one or more Members within the territory specified in the Schedule or Risk Details (as applicable) by persons who then demand a Ransom specifically from the assets of Member as a condition of the release of such captive(s) or abductee(s).

6. “Kidnap & Extortion Resolution service” means service which will pay the fees and expenses of Guidry Group as Response Consultants to assist Individual Members in the event of a Kidnap or Extortion

7. “Member(s)” means: any person who subscribes to the Benefit Programme as an Individual Member

8. “Nuclear Risks” means ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel or radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.

9. “Property” means buildings (including fixtures, fittings and other contents), waterborne vessels and aircraft owned or leased by a Member, or for which a Member is legally liable.

10 . “Ransom” means cash and/or marketable goods or services surrendered or to be surrendered by or on behalf of a Covered Person to meet a Kidnap or Extortion demand

11. “Response Consultants” means Guidry Group

12. “War” means: war, invasion, acts of foreign enemies, hostilities or warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to or uprising, military or usurped power; or any Act of Terrorism or any act of war or Act of Terrorism involving the use of or release of а threat to use any nuclear weapon or device or chemical or biological agent.

13. “Data Protection Laws” means the UK GDPR, the Data Protection Act 2018 and the rules and Regulations made or having effect under it, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (SI 2000/2699), the Electronic Communications Data Protection Directive 2002/58/EC, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and all applicable laws and regulations relating to processing of Personal Data and privacy, including where applicable the guidance and codes of practice issued by the Information Commissioner or other supervisory or law enforcement authority.

14. “Personal Data” has the meanings given to it in, and is to be interpreted in accordance with the provisions of, the Data Protection Act 2018 (and all applicable laws which replace or amend it) and the UK GDPR. For the purposes of this Policy, it is further defined to be all Personal Data required for the Purpose.

15. “Purpose” means administering an insurance contract; administering a claim under an insurance contract, or exercising a right, or complying with an obligation, arising in connection with an insurance contract, including a right or obligation arising under an enactment or rule of law.

16. “UK GDPR” means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (General Data Protection Regulation) as it forms part of England and Wales, Scotland and Northern Ireland by Virtue of section 3 of the European Union (Withdrawal) Act 2018).

As part of the International LifeLine™ Program, the Global MEDEVAC benefit is a prepaid private Medical Evacuation Membership program and is not an insurance plan, travel insurance policy nor healthcare plan and, therefore, International LifeLine™ will not reimburse members for any expenses they incur on their own.

The International LifeLine™ Political Evacuation and Kidnap & Extortion Resolution benefits are  prepaid private Political Evacuation and Kidnap and Extortion resolution programs plan and, therefore, International LifeLine™ will not reimburse members for any expenses they incur on their own.

If you have any questions about the terms and conditions, please contact our  membership benefit team by emailing them at membership@internationallifeline.com



The International LifeLine™ Membership Benefit Products and Services are underwritten for Orbis Travel Safety Limited by Certain Underwriters at Lloyd’s, these policies indemnify International LifeLine™ in respect of benefits provided to International LifeLine™ members. 
Terms and Conditions Are Subject To Change.

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